The Covid-19 pandemic reminded us how fragile our societies, businesses, and our lives are. It turned things upside down in a matter of weeks.

Whether you are in business or government, at a university or nonprofit, leading through a time of transformation is always a challenge — one where old metrics for decision-making no longer work.

Firms need to develop an appetite for innovation, leverage knowledge about customers, and adopt agile ways of working.

Crises differ in character, scale, and scope, but some aspects are true no matter the organisation, industry, or geography.

In these unprecedented times, the role of leadership has undergone a fundamental shift. How can leaders have empathetic and authentic conversations?

Is your organization able to innovate and create new growth in a repeatable way? Do your innovators have to hide and protect their ideas in case they are killed by the corporate machine?